Patient Information

Opening Hours

Monday to Friday: 8am – 6pm (currently closing at 4.30pm)
Saturday: 9am – 12pm
Sunday and Public Holidays: Closed

Fee Schedule

We are a private billing practice.

Only Department of Veterans’ Affairs (DVA) card holders will be bulk-billed with no out-of-pocket expense.

Our consultations are charged depending on a number of factors including length, the complexities of the problem(s) and the issues involved. The AMA fee structure forms the basis of our billing policy and this is displayed in the reception area of our medical centre.

All fees are current as of 15th April 2020.

General Consultations:

Monday to Friday ConsultationFeeMedicare rebateCo-Payment – Out of pocket fee (GAP)
Standard (≤15 minutes)$92.00$38.20$53.80
Long (15-30 minutes)$155.00$73.95$81.05
Extended (≥ 30 minutes)$200.00$108.85$91.15
Saturday ConsultationFeeMedicare rebateCo-Payment – Out of pocket fee (GAP)
Standard (≤15 minutes)$100.00$38.20$61.80
Long (15-30 minutes)$160.00$73.95$86.05
Extended (≥ 30 minutes)$200.00$108.85$91.15
Telehealth Consultations:
Temporary Medicare MBS Telehealth consultation item numbers have been introduced in response to the COVID-19 pandemic.  Telehealth consultations will help you access non-urgent but essential healthcare from your home.  This will support social (physical) distancing, quarantine and self-isolation policies to reduce your risk of COVID-19 exposure and spread.  Refer to this MBS Telehealth Fact Sheet or the RACGP Fact Sheet for more information.  Contact the practice to book your Telehealth consultation. Please note your call will be triaged by reception.  Telehealth is not to be used for emergencies.  For urgent medical care always call Emergency 000 (Triple Zero) for Ambulance Victoria.

Telehealth Phone Consultation EligibilityFeeMedicare rebate (85%)Co-Payment – Out of pocket fee (GAP)
No Medicare (Private)
• Level B Consultation (≤20 minutes)
• Level C Consultation (20-39 minutes)
 
$70.00
$105.00
 
 –
 –
 
 –
 –
Medicare card holders
• < 16 years old
• Commonwealth concession card holders including JobSeeker
• Individuals more vulnerable to COVID-19 as defined by the Department of Health*
 
Bulk Billed
 
 
 
Bulk Billed
 
 
 
Bulk Billed
 
 
All other Medicare card holders
• Level B Consultation (≤20 minutes)
• Level C Consultation (20-39 minutes)
• Level D Consultation (≥40 minutes)
• Mental Health Care Plan New (≤20 minutes)
• Mental Health Care Plan New (≥40 minutes)
• Mental Health Care Plan Review
• Chronic Disease Management Plan
 
$70.00
$105.00
$170.00
$125.00
$200.00
$105.00
Bulk Billed
 
$38.20
$73.95
$108.85
$92.50
$136.25
$72.85
Bulk Billed
 
$31.80
$31.05
$61.15
$32.50
$63.75
$32.15
Bulk Billed

* Individuals more vulnerable to COVID-19 as defined by the Department of Health under the Coronavirus (COVID-19) National Health Plan can be found here.  This list includes:

  • people required to self-isolate or self-quarantine in accordance with guidance issued by the Australian Health Protection Principal Committee (AHPPC) in relation to COVID-19; or
  • people who meet the current national triage protocol criteria for suspected COVID-19 infection; or
  • people who meet testing guidelines for COVID-19; or
  • people aged over 70 years; or
  • people who identify as being of Aboriginal or Torres Strait Islander descent aged over 50 years; or
  • people being treated for a chronic or terminal health condition; or
  • people who are immune compromised; or
  • parents of a child aged under 12 months; or
  • people who are pregnant

If do not fit the above eligibility criteria but you are experiencing financial hardship due to the current COVID-19 pandemic then please discuss this with your doctor.

Telehealth payment will be processed by our reception team at the end of your Telehealth phone consultation.  We accept EFT (direct debit) and credit card payment (VISA, Mastercard or AMEX).  If you are eligible for a Medicare rebate then this will be processed by Easyclaim.

Medicare Better Access Mental Health Care Consultations:

Mental Health MBS Item Number for Medicare card holdersFeeMedicare rebateCo-Payment – Out of pocket fee (GAP)
2712
Review Mental Health Plan
$150.00$72.85$77.15
2713
Mental Health Issue Consultation
$140.00$72.85$67.15
2715
Mental Health Care Plan New (≤20 minutes)
$170.00$92.50$77.50
2717
Mental Health Care Plan New (≥40 minutes)
$215.00$136.25$78.75

We accept payment by Cash, EFT, EFTPOS, VISA, Mastercard or AMEX only.

During the COVID-19 pandemic contactless payment (no cash) will only be accepted.

Payment is required at the time of consultation otherwise an additional $10 accounting fee may be charged to your account. If you are in a position of financial hardship, please discuss this with your doctor.

Medicare rebates are available for most medical services and can be forwarded to you at the time of consultation by Easyclaim after payment of your account.

On-Line Appointments

For registered patients our medical centre offers on-line appointments. This service is available via our website and mobile phone app.

Online appointments are for a standard (15 minute) consultation subject to availability. If a longer consultation with our doctor is required, please call us on (03) 9629 1414 to make an appointment.

If your matter is urgent, please present to your local hospital emergency department or call Emergency 000 (Triple Zero).

Missed Appointments and Cancellation Policy

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments where applicable to be cancelled at least 24 hours in advanced or appointments made on the day at least 2 hours’ notice.

Our doctors and allied health professionals want to be available for your needs and the needs of all our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen.

If you fail to attend for a booked appointment within an hour of your scheduled appointment, you may incur a cancellation fee of $40. This fee is not rebatable by Medicare.

Updating Your Records

It is important that we are able to contact you. This includes a change of address, work, home or mobile number, Medicare number, a person to contact in case of an emergency, or a change of name. Please contact the practice on 9629 1414 to update these details.

Home Visits

Victoria Harbour Medical Centre can offer urgent home visits within normal opening hours if a patient is too ill to attend and where it is safe and reasonable. The patient must be a regular patient of the practice and live within a 5 km radius of the medical centre. All in-hours home visits will only be booked at the discretion of the doctor, whose decision will be final.

After Hours

Victoria Harbour Medical Centre provides out-of-hours care via National Home Doctor Service.

Please call 13 SICK (13 7425) or visit the National Home Doctor Service website for services and fees.

All medical notes relating to a visit from National Home Doctor Service is downloaded electronically directly into your medical history.

If your matter is urgent, please present to your local hospital emergency department or call emergency TRIPLE ZERO (000).

Epworth Richmond (Private)
89 Bridge Road, Richmond, 3121
Phone: (03) 9426 6666

Cabrini Hospital (Private)
181-183 Wattletree Road, Malvern, 3144
Phone: (03) 9508 1500

St Vincent’s Hospital
41 Victoria Parade, Fitzroy, 3065
Phone: (03) 9288 2211

The Royal Melbourne Hospital
Grattan Street (corner of Royal Parade), Parkville, 3052
Phone: (03) 9342 7000

The Royal Women’s Hospital
Cnr of Grattan Street and Flemington Road, Parkville, 3052
Australia Phone: (03) 8345 2000

The Royal Children’s Hospital
50 Flemington Road, Parkville, 3052
Phone: (03) 9345 5522

Scripts & Referrals

The policy of the medical centre is that all prescription medication (scripts including repeat scripts) and specialist referral letters (new or renewal) require an appointment with your doctor.

Vaccines & Immunisations

Currently all childhood vaccinations and immunisations are free if you are a Medicare card holder and have met the criteria set by the Department of Health. Travel vaccinations attract an additional private charge and the cost may be claimable by your Private Health Insurance. Please make enquiry to your Private Health Insurance directly.

Minor Procedures

The cost of minor procedures varies on the type of procedure and its complexity. Please ensure you enquire about any cost prior to the procedure.

Telephone and Electronic Communication

Our doctors may be contacted during normal consultation hours.

If the doctor is with a patient, a message will be taken. Your call will always be put through to a doctor in the event of an emergency.

Communication via email is kept to a minimum and is conducted with appropriate regard to health information privacy and confidentiality. Our doctors will determine that this is clinically safe and that a face-to-face consultation is not necessary.

Where to Find Us

Victoria Harbour Medical Centre is located at the base of the Aurecon Centre at 850 Collins Street, Docklands. Our entrance is on Merchant Street. We can be easily found along the major Merchant Street retail precinct between  Victoria Harbour Pharmacy and Woolworths.

Car parking

There is ample metered street parking on Merchant Street, Bourke Street and Collins Street.

CarePark is available opposite the medical centre at 55 Merchant Street, Docklands.

Wilson Car Parking is also available at 700 Collins Street, 800 Bourke Street and 818 Bourke Street, Docklands.

Public Transport

We are easily accessible via public transport.  Our medical centre is approximately a 13 minute walk from Southern Cross Station.  Take free zone tram routes 11 and 48 along Collins Street to Stop D17 (Collins Landing) or tram routes 3570 or 75 to Stop D3 (Bourke Street/Harbour Esplanade) or Stop D4 (Docklands Park/Harbour Esplanade) and we are only a short walk to Merchant Street.

Please open to view Google Maps.

Patient Feedback

Your satisfaction is important to us. If you feel you have an idea of areas where we can improve, please complete our patient feedback form and place it in the suggestion box which is located at reception.

If you have a complaint, please discuss this with your Doctor or our Practice Manager. If your complaint is not resolved you can take the matter to the Health Complaints Commissioner.

Health Complaints Commissioner
Complaints and Information
Toll Free: 1300 582 113
E-mail: hcc@hcc.vic.gov.au

or write to:

Health Complaints Commissioner
Level 26
570 Bourke Street
Melbourne, Victoria, 3000
Australia

Your Privacy, Our Concern

In accordance with the Privacy Act (1988) (Privacy Act) Victoria Harbour Medical Centre is committed to maintaining the confidentiality of your personal health information. It is the Practice Policy to maintain the security of patient health information at all times and ensure that this information is only available to authorised members of staff. All information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Privacy Act and the Australian Privacy Principles  If you have any questions about how we handle your personal health information or need to arrange access to your medical records, please ask the Practice Manager or your Doctor, as appropriate.