Patient Information & Fees

Monday to Friday: 8am – 6pm
Saturday: 9am – 12pm
Sunday & Public Holidays: Closed

Victoria Harbour Medical Centre is a private billing medical centre.  Refer to our Fee Schedule below.  We accept payment by Cash, EFT, EFTPOS, VISA, Mastercard or AMEX only.  During the COVID-19 pandemic contactless payment (no cash) will only be accepted.

Direct Deposit Details:

  • Victoria Harbour Medical Centre Pty Ltd
  • BSB: 083 170
  • Account: 97 140 1499
  • Reference: Quote your invoice number
  • Please email your remittance advice with the invoice number to: accounts@vhmc.com.au

Payment is required at the time of consultation otherwise an additional $10 accounting fee may be charged to your account. If you are in a position of financial hardship, please discuss this with your doctor.

Medicare rebates are available for most medical services and can be forwarded to you at the time of consultation by Easyclaim after payment of your account.

You can book an appointment with any of our GPs online.  This service is available via our website, mobile phone app or via HealthEngine.

Online appointments are for a standard (15 minute) consultation subject to availability. If you require a longer with your GP, please call us on (03) 9629 1414 to make this appointment.

If your matter is urgent, please present to your local hospital emergency department or call Emergency 000 (Triple Zero).

Our medical centre software sends out automatic SMS reminders to your registered mobile phone 24 hours prior to a scheduled appointment.  This is an opt out system.  If you do not want to be part of this system, please advise reception.

We are committed to preventative health care.  As part of our recall and reminder system, you will receive an SMS or letter via our booking or clinical software for things such as: cervical screening tests, vaccinations and immunisations, blood pressure checks, skin cancer checks and health assessments if they are recommended by your doctor.  This is an opt out system.  If you wish to not be a part of our recall and reminder system, please advise your doctor or reception.

We understand that unplanned issues can come up and you may need to cancel your appointment.  If this happens, we respectfully ask that you call in advance or within 2 hours of your booking to cancel or re-scheduled your appointment.

  • For appointments booked in advance: 24 hours cancellation notice is required
  • For appointments booked on the day: 2 hours cancellation notice is required

Our staff want to be available for the health needs of all our patients.  When you do not attend a scheduled appointment, another patient loses an opportunity to be seen.

If you fail to attend your scheduled appointment without cancellation, you may incur a cancellation fee of $40.  This failure to attend fee is not rebatable by Medicare.

It is important that we are able to contact you. If your personal details change please contact reception on (03) 9629 1414 to update these details.  This include things such as change of name, change of home/postal address, mobile number, home/work number, Medicare card number or a person to contact in case of an emergency.

Our medical centre is My Health Record enabled.

My Health Record is a secure online summary of your key health information.  This means your important health information is available when and where it’s needed, including in an emergency.  When you have a My Health Record, your health information can be viewed securely online, from anywhere, at any time – even if you move or travel interstate.  You can access your health information from any computer or device that’s connected to the internet.  Whether you’re visiting a GP for a check-up, or in an emergency room following an accident and are unable to talk, healthcare providers involved in your care can also access important health information, such as:

  • allergies
  • medicines you are taking
  • a list of your medical conditions
  • pathology and diagnostic imaging test reports

This can help you get the right treatment.  You don’t need to be sick to benefit from having a My Health Record.  It’s a convenient way to record and track your health information over time.

Click here to view more information or contact the My Health Record help line 24/7 on tel 1800 723 471.

Home My Health Record Australian Government Australian 
Digital Health Agency logo

Some of our GPs can offer home visits within normal opening hours if you are too ill to attend the medical centre and where it is safe and reasonable to do so.  This service is only available for our regular patients who live within a 5 km radius of the medical centre.  All in-hours home visits requests will only be booked at the discretion of the doctor, whose decision will be final.  Due to current public health directions and infection prevention and control protocols, this service is currently not available during the Coronavirus (COVID-19) pandemic.

Victoria Harbour Medical Centre provides out-of-hours care via National Home Doctor Service.

Please call 13 SICK (13 7425) or visit the National Home Doctor Service website for services and fees.

All medical notes relating to a visit from National Home Doctor Service is downloaded electronically directly into your medical history.

If your matter is urgent, please present to your local hospital emergency department or call emergency TRIPLE ZERO (000) for an ambulance.

Epworth Richmond (Private)
89 Bridge Road, Richmond, 3121
Phone: (03) 9426 6666

Cabrini Hospital Malvern (Private)
181-183 Wattletree Road, Malvern, 3144
Phone: (03) 9508 1500

The Royal Children’s Hospital
50 Flemington Road, Parkville, 3052
Phone: (03) 9345 5522

The Royal Melbourne Hospital
300 Grattan Street, Parkville, 3052
Phone: (03) 9342 7000

The Royal Women’s Hospital (obstetric and gynaecological problems only)
20 Flemington Road, Parkville, 3052
Phone: (03) 8345 2000

St Vincent’s Hospital
41 Victoria Parade, Fitzroy, 3065
Phone: (03) 9288 2211

The Royal Victorian Eye and Ear Hospital
32 Gisborne Street, East Melbourne, 3002
Phone: (03) 9345 5522

The policy of the medical centre is that all prescription medication (scripts including repeat scripts) and specialist referral letters (new or renewal) require an appointment with your doctor.

If you are a Medicare or DVA card holder Electronic Prescriptions are now available.

Victoria Harbour Medical Centre is now participating in SafeScript.  We do not prescribe Schedule 4 and Schedule 8 (Controlled Drug) pain prescription medications and other Drugs of Dependence to new patients.

Download and read the Pre-immunisation Checklist before your vaccination. 

Infants, children, adolescents, adults and special risk groups are eligible to receive some vaccines for free under the National Immunisation Program (NIP). The Victorian Department of Health also funds the provision of some vaccines that are not included on the NIP.  Some groups of people can receive free routine and catch-up vaccines following a clinical assessment made by an immunisation provider based on the individual risk for the person.

Travel vaccinations attract an additional private charge and the cost may be claimable by your Private Health Insurance.  Please make enquiry to your Private Health Insurance directly.

The cost of minor procedures varies on the type of procedure and its complexity.  Please ensure you enquire about any cost prior to the procedure.

Our doctors may be contacted during normal consultation hours.

If the doctor is with a patient, a message will be taken. Your call will always be put through to a doctor in the event of an emergency.

Communication via email is kept to a minimum and is conducted with appropriate regard to health information privacy and confidentiality. Our doctors will determine that this is clinically safe and that a face-to-face consultation is not necessary.

In accordance with the Privacy Act (1988) (Privacy Act) Victoria Harbour Medical Centre is committed to maintaining the confidentiality of your personal health information. It is the Practice Policy to maintain the security of patient health information at all times and ensure that this information is only available to authorised members of staff. All information collected in this practice is treated as “sensitive information”. To protect your privacy, this practice operates strictly in accordance with the Privacy Act and the Australian Privacy Principles  If you have any questions about how we handle your personal health information or need to arrange access to your medical records, please ask the Practice Manager or your Doctor, as appropriate.

This medical centre engages in quality improvement activities in several ways, and we update our practice policy and procedures in line with the guidelines provided by professional organisations and from suggestions provided by patients.  In particular, we seek and responds to patient feedback on their experience of the practice to support quality improvement activities.  We have a suggestion box in our waiting room for patients to confidentially provide feedback.  Our patients are encouraged to provide their doctor and our reception staff face to face feedback during their visit.  We also uses anonymous paper based patient questionnaires on occasion in order to get patient feedback.  As a result of the input from patient feedback, the practice has instituted several changes that have improved the service we provide to patients including:

  • Expanding clinical services offered at the clinic including IUDs (Mirena/Copper) and Iron Infusions
  • Receptionist will advise you how long your approximate wait time will be. You can also download the HealthEngine app which will SMS you when you are next in queue (only for HealthEngine users)
  • Online bookings on our website and via HealthEngine for new patients and existing patients of the practice
  • Victoria Harbour Medical Centre app on which online appointments can be made
  • SMS notifications and confirmations of appointment for patients who have given consent for SMS messaging
  • SMS recalls and reminders for patients who have given consent for SMS messaging via HealthEngine or our clinical software Best Practice

Your satisfaction is important to us. If you feel you have an idea of areas where we can improve, please complete our patient feedback form and place it in the suggestion box which is located at reception.

If you have a complaint, we encourage your to first discuss this with your Doctor or our Practice Manager. If your complaint is not resolved you can take the matter to the Health Complaints Commissioner.

Health Complaints Commissioner
Complaints and Information
Toll Free: 1300 582 113
E-mail: hcc@hcc.vic.gov.au

or write to:

Health Complaints Commissioner
Level 26
570 Bourke Street
Melbourne, Victoria, 3000
Australia

Victoria Harbour Medical Centre is located at the base of the Aurecon Centre at 850 Collins Street, Docklands.  Our entrance is on Merchant Street. We can be easily found along the major Merchant Street retail precinct between  Victoria Harbour Pharmacy and Woolworths.

Click here to view Google Maps

Car parking

There is ample metered street parking on Merchant Street, Bourke Street and Collins Street.

CarePark is available opposite the medical centre at 55 Merchant Street, Docklands.

Wilson Car Parking is also available at 700 Collins Street, 800 Bourke Street and 818 Bourke Street, Docklands.

Public Transport

We are easily accessible via public transport.  Our medical centre is approximately a 13 minute walk from Southern Cross Station.  Take free zone tram routes 11 and 48 along Collins Street to Stop D17 (Collins Landing) or tram routes 35, 70 or 75 to Stop D3 (Bourke Street/Harbour Esplanade) or Stop D4 (Docklands Park/Harbour Esplanade) and we are only a short walk to Merchant Street.

Fee Schedule [current as of 1st July 2021]

Victoria Harbour Medical Centre is a private billing medical centre.  Our GP consultation fees are charged depending on a number of factors including length, the complexities of the problem(s) and the issues involved. The AMA fee structure forms the basis of our billing policy and this is displayed in the reception area of our medical centre.

  • No Medicare: Full fee applies.
  • Medicare card holder: Co-payment (out of pocket) fee applies.
  • Department of Veterans’ Affairs (DVA) Gold Card holder: Bulk billed and no payment required for your consultation.

GENERAL CONSULTATIONS (In-Person / Face-to-Face):

Monday to Friday: 8am – 6pmFeeMedicare rebateCo-Payment – Out of pocket fee
Level B: Standard (up to 15 minutes)$95.00$39.10$55.90
Level C: Long (up to 20 – 30 minutes)$160.00$75.75$84.25
Level D: Extended (up to 40 minutes)$205.00$111.50$93.50
Saturday: 9am – 12pmFeeMedicare rebateCo-Payment – Out of pocket fee
Level B: Standard (up to 15 minutes)$105.00$39.10$65.90
Level C: Long (up to 20 – 30 minutes)$165.00$75.75$89.25
Level D: Extended (up to 40 minutes)$205.00$111.50$93.50
TELEHEALTH CONSULTATIONS:
This service is not for emergency care.  For urgent medical care call 000 (Triple Zero) or go to an emergency department at a hospital.  Telehealth phone consultations will continue to help regular patients of this medical centre access non-urgent but essential healthcare from their home during the Coronavirus (COVID-19) pandemic.  This service has been extended to the 31st December 2021 to support public health policies to help reduce the risk of COVID-19 exposure and spread.  GP consultations via Telehealth will only be provided where it is safe and clinically appropriate to do so.  Contact the medical centre to book your Telehealth consultation.  Please note your call will be triaged by reception.  Our medical centre charges a co-payment (out of pocket) fee for all Telehealth services.  Telehealth attracts a Medicare rebate only if you’ve had a face-to-face consultation with any of our GPs at our medical centre within the last 12-months.  If you don’t fit this Medicare criteria, a private non-refundable fee will apply.  This means there is no Medicare rebate.  This Medicare rule does not apply to:
  • Children < 12 months old
  • People who are homeless
  • People living in COVID-19 impacted areas including those who:
    • currently have COVID-19 or are in quarantine, or
    • are self-isolating as a close contact of someone who may have COVID-19
  • People who need blood borne viruses, sexual health or reproductive health consultations
  • People who need pregnancy counselling services

Telehealth Phone Consultation – Fees under review

Fee – Under review 

Medicare rebate (85%)

Co-Payment – Out of pocket fee

No Medicare (Private): Level B (≤ 15 minutes)

$90.00

No Medicare (Private): Level C (20 – 30 minutes)

Not available

Medicare Card Holder: Level B (≤ 15 minutes)

$90.00 

$39.10

$50.90

Medicare Card Holder: Level C (20 – 30 minutes)

Not available

Not available

Not available

Medicare Card Holder: Level D (≥ 40 minutes)

Not available

Not available

Not available

Medicare Card Holder: Mental Health Care Plan (≤ 20 minutes)

Not available

Not available

Not available

Medicare Card Holder: Mental Health Care Plan (≥ 40 minutes)

Not available

Not available

Not available

Medicare Card Holder: Review of Mental Health Care Plan

$115.00

$73.95

$41.05

Medicare Card Holder: Chronic Disease Management Plan

Not available

Not available

Not available

Telehealth payment will be processed by our reception team at the end of your Telehealth phone consultation.  We accept EFT (direct debit) and credit card payment (VISA, Mastercard or AMEX).  If you are eligible for a Medicare rebate then this will be processed by Easyclaim.

MEDICARE BETTER ACCESS MENTAL HEALTH CONSULTATIONS (In-Person / Face-to-Face):

Mental Health MBS Item Number for Medicare card holdersFeeMedicare rebateCo-Payment – Out of pocket fee
Item 2712
Review Mental Health Care Plan
$155.00$74.60$80.40
Item 2713
Mental Health Issue Consultation
$145.00$74.60$70.40
Item 2715
Mental Health Care Plan New (≤ 20 minutes)
$175.00$94.75$80.25
Item 2717
Mental Health Care Plan New (≥ 40 minutes)
$220.00$139.55$80.45