This service is not for emergency care. For urgent medical care call emergency 000 (Triple Zero) or go to an emergency department at a hospital.
Telehealth phone appointments with our GPs are still available.
We currently do not offer Telehealth video appointments.
Telehealth was introduced in response to the Coronavirus (COVID-19) pandemic. Restricted Telehealth phone services have now been extended to the 31st December 2021.
Telehealth consultations will continue to help regular patients of this medical centre access non-urgent but essential healthcare from their home. This will support public health policies to help reduce the risk of COVID-19 exposure and spread.
Telehealth at Victoria Harbour Medical Centre:
- 15-minute phone consultations with your GP by appointment
- Phone calls from your GP may come from a Private Number (No Caller ID)
- Your GP will call you as close as possible to your Telehealth appointment time
- Your consent and identity will be confirmed by your GP before your consultation begins
- Ensure your phone is charged and that you’re available to take the call in a quiet and private place
- Your GP will discuss with you the most appropriate course of care and if a clinical in-person face-to-face appointment at the medical centre is needed
Common conditions appropriate for a Telehealth phone consultation include:
- COVID-19 related health questions
- COVID-19 vaccine suitability assessments
- Non-life threatening respiratory illness
- Referral letters
- Medical certificates
- Discussing test results
- Repeat prescription medication*
- Repeat pathology investigation requests
- Minor illness which can be managed at home
- Routine PrEP and asymptomatic STI screening
- Blood borne viruses, sexual or reproductive health consultations
- Pregnancy Support Counselling
- Mental health consultations and review of Mental Health Care Plans**
- Management of chronic conditions like diabetes, asthma, COPD, blood pressure and heart disease
* This does not include restricted Schedule 4 and Schedule 8 (Controlled Drug) prescription medications and other Drugs of Dependence. If you are a Medicare card holder Electronic Prescriptions are now available.
** Mental Health Care Plans (new) require a face-to-face appointment with your GP.
Our medical centre charges a co-payment (out of pocket) fee for all Telehealth services. This fee will change from the 1st July 2021. Refer to our Patient Information section on our website for a list of our Telehealth fee schedule. Telehealth attracts a Medicare rebate only if you’ve had a face-to-face consultation with any of our GPs at our medical centre within the last 12-months. If you don’t fit this Medicare criteria, a private non-refundable fee will apply. This means there is no Medicare rebate. This Medicare rule does not apply to:
- Infants < 12 months old
- People who are homeless
- People who:
- live in a COVID-19 impacted area, or
- currently have COVID-19 or are in quarantine, or
- are self-isolating as a close contact of someone who may have COVID-19
For more information:
For 24/7 telephone support about COVID-19 call the Victorian Coronavirus Hotline on 1800 675 398.
Click here for the latest information about COVID-19 on our website.