Changes to Telehealth Fees

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Telehealth phone appointments are still available.

You can book a Telehealth phone consultation online or by calling our reception team on (03) 9629 1414.

Telehealth was introduced in response to the Coronavirus (COVID-19) pandemic.  This service has now been extended to 31st March 2021.

Refer to our Patient Information section on our website about fees for this service.  Temporary primary care Bulk Billing MBS Telehealth incentive services as defined by the Department of Health will cease on 1st October 2020.  This means that there will now be a co-payment (out of pocket) fee for all Medicare Telehealth services.  If you experiencing financial hardship due to the current COVID-19 pandemic then please discuss this with your GP.

Telehealth consultations will continue to help regular patients of this medical centre access non-urgent but essential healthcare from their home.  This will support social (physical) distancing, quarantine and self-isolation policies to reduce the risk of COVID-19 exposure and spread.  Refer to this MBS Telehealth Fact Sheet or the RACGP Fact Sheet for more information.

Consultations via Telehealth will only be provided by our GPs where it is safe and clinically appropriate to do so.  Telehealth is not to be used for emergencies.  For urgent medical care always call Ambulance Victoria via Emergency 000 (Triple Zero).

Our GPs are currently offering Telehealth consultations via 15-minute phone appointments.  Please note calls from your GP may come from a Private Number (No Caller ID).  Your GP will call you as close as possible to your Telehealth appointment time.  Make sure your phone is charged and that you are available to take the call in a quiet and private place.  Your consent and identity will be confirmed by your GP before your consultation begins.  Your GP will discuss with you the most appropriate course of care and if a clinical in-person face-to-face appointment at the medical centre is needed.

Common conditions appropriate for a Telehealth phone consultation include:

  • COVID-19 related health questions
  • Non-life threatening respiratory illness
  • Referral letters
  • Medical certificates
  • Discussing test results
  • Repeat prescription medications*
  • Repeat pathology investigation requests
  • Minor illness which can be managed at home
  • Routine PrEP and asymptomatic STI screening
  • Mental health consultations including mental health care plans and psychology referrals
  • Management of chronic conditions like diabetes, asthma, COPD, blood pressure and heart disease

* This does not include restricted Schedule 4 and Schedule 8 (Controlled Drug) prescription medications and other Drugs of Dependence.

Click here for information about how to get a medication prescription if you have a Telehealth consultation.  Electronic prescriptions are also now available.

Click here for information about the Home Medicines Services.

Click here for the latest information about COVID-19 on our website.

For 24/7 telephone support about COVID-19 call the Victorian Coronavirus Hotline on 1800 675 398.

For translating or interpreting call 131 450 first and tell them your language.  Click here for translated resources.  SBS Radio is also broadcasting COVID-19 news and information in your language.