If you feel unwell and think you have COVID-19 first call the Department of Health Coronavirus Hotline on 1800 675 398 or 1800 020 080 to discuss your symptoms and risk of COVID-19. For translating or interpreting call 131 450. For urgent medical care call Emergency 000 (triple zero).
What is Coronavirus?
What are the symptoms of Coronavirus?
What are the risk factors of Coronavirus?
Risk factors of COVID-19 infection include recent international travel or contact with someone who has a confirmed COVID-19 infection in the 14 days before getting sick.
How can I protect myself from getting Coronavirus?
To minimise the risk of being infected by COVID-19 you should follow the standard precautions advised by the Victorian Department of Health and the Australian Government Department of Health. This is the best source of advice on how to keep yourself safe and will be updated daily.
What if I am patient at Victoria Harbour Medical Centre?
Our medical centre is committed to ensuring the health and safety of all patients and staff. We are here to help and have temporarily changed our service model to better manage your health needs during this difficult time. Online bookings may be disabled. Call reception on (03) 9629 1414 for all enquiries.
Pre-screening questions will now be asked when you book or attend an appointment. You will be informed of your options when you make an appointment.
*Telehealth appointments are now also available for eligible patients.
Booking an appointment:
CALL BEFORE attending our medical centre, especially if you:
- have a fever OR
- have respiratory symptoms (eg: cough, sore throat or shortness of breath) with or without fever OR
- have been in close contact with someone who is a confirmed case of COVID-19 OR
- have been in close contact with someone who is awaiting results to confirm COVID-19 OR
- have had international travel in the last 14 days OR
- have been in close contact with a returned international traveller in the last 14 days
When you call, we will provide you with further advice. This advice may be to not attend our medical centre but to manage your symptoms at home OR to attend one of the COVID-19 screening clinics for assessment and testing. You may also be offered a *Telehealth appointment.
Telehealth services due to the current COVID-19 pandemic are now available under **Medicare for registered patients at this medical centre for the following consultations:
- our patients who are in isolation or quarantine due to a confirmed or suspected case of COVID-19
- our patients aged over 70
- our Aboriginal and Torres Strait Islander patients aged over 50
- our patients with chronic health conditions or who are immunocompromised
- our patients who are parents with a child under 12 months
- our patients who are pregnant
** This service is only for registered patients who have had a face-to-face consultation at this medical centre within the past 12-months. If you are registered with Medicare this service will be Bulk-Billed.
If you do not have Medicare or meet the above criteria as determined by one our GPs you can still have a Telehealth consultation but a pre-payment private fee will apply.
To book a Telehealth consultation call reception on (03) 9629 1414 to discuss your eligibility.
What if you need COVID-19 testing?
Due to a limited supply of personal protective equipment including surgical marks our medical centre is currently unable to offer routine COVID-19 screening and testing. The closest COVID-19 screening clinic to us is:
- The Royal Melbourne Hospital: 300 Grattan St, Parkville
- The Royal Children’s Hospital: 50 Flemington Rd, Parkville
A full list of COVID-19 screening clinics in Victoria can be found here.
What does home isolation (self-quarantine) mean?
Self-quarantine in your home (or other appropriate location) means you should not attend public places, in particular work, school, childcare or university or use public transport including taxis or rideshare. Information on self-quarantine (home isolation) is available here.
Clearance medical certificates
There is currently no public health requirement for a clearance medical certificate to return to work, school or university. COVID-19 testing guidelines are set by the Department of Health. This is no current recommendation to test outside of these guidelines in the community. Therefore, a definite clearance medical certificate for COVID-19 cannot be provided for people presenting with non COVID-19 viral respiratory symptoms. For those who present with these symptoms, the current recommendation is to stay home until your symptoms fully resolve. We encourage employers to keep updated with current local public health guidelines found here.
Information for health care workers
Information for travellers arriving in Australia
Information for international travellers arriving in Australia is available here.
Information if you are considering travelling